Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping fees are calculated at checkout based on your location and selected shipping method. Estimated delivery times:
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Domestic: 3–7 business days
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International: 7–21 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.
International Shipping
We ship worldwide. Customers are responsible for any customs duties, taxes, or import fees that may apply once the shipment reaches the destination country.
Tracking Your Order
Once your order has shipped, a tracking number will be provided via email. Please allow up to 48 hours for tracking information to update.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers. If your package is significantly delayed or lost, please contact us at contact@lumevia.shop and we will assist you in resolving the issue.
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery with photos and details so we can resolve the issue promptly.
Contact Us
For any shipping-related questions, please reach out to us at contact@lumevia.shop